Booking an Appointment:
In order to ensure a smooth and fair experience for all of our clients and staff,
we have the following policies in place for rescheduling and cancelling appointments:
All clients must provide their credit card information at the time of booking to secure their appointment. Your card will not be charged and will be stored in our secure application, Fresha.
-You may reschedule or cancel your appointment up to 48 hours before its start time at no charge.
-If you need to reschedule or cancel within 48 hours of the appointment start time, a fee of 50% of the appointment price will be charged.
-If you need to reschedule or cancel within 24 hours of the appointment start time, or if you are a no-show, you will be charged the full cost of the appointment.
All clients will receive a reminder SMS and email 3 days before their scheduled appointment. We are unable to receive voice calls and texts on this number.
To reschedule or cancel your appointment, please visit our website or call us during business hours. We are unable to make significant changes to or cancel booked services upon arrival at the salon.
Service Guarantee:
At Janos Kiss Hair, we take pride in providing high quality services using top quality products and a highly trained team. We offer thorough consultations before your service and strive to ensure that all clients leave the salon completely satisfied. In the event that you are not satisfied with the end result, we will redo your hair at no additional charge within 7 days of your visit. This guarantee does not apply to changes of mind, which will be charged.
Arrival Time:
Please arrive on time for your scheduled appointment. If you are lost or running late, please call the salon. Arriving late may result in losing your appointment, as we reserve the right to book another client in your place. It is essential that you contact us if you will be running late so that we can try to accommodate you.
Personal Hygiene:
In consideration of our clientele, if our hairstylist detects hair lice, their eggs, or any other parasitic insects, we reserve the right to immediately stop serving the customer and request that they seek formal medical help. Payment is mandatory at the time of the visit, including all products used, and is based on our cancellation policy, where time is reserved in good faith by our salon.
Product Exchange Policy:
We do not provide refunds of any kind, but if a product is faulty, we will exchange it. This does not apply to electrical items such as hair dryers or styling irons. The warranty for these items is provided by the manufacturer, and they cannot be exchanged in the salon due to concerns with forfeiting.
Children: As a courtesy to other salon guests and to maintain a relaxed and professional atmosphere, we ask that you watch your children at all times while in the salon. This is also for their safety.
Personal Items: Please note that personal items are the responsibility of the client at all times. We do not accept responsibility for any items lost in the salon.
Payment Methods: Payment for all services can be made in cash. Payment by EFTPOS, Visa, MasterCard, and AMEX will incur a surcharge.
Acknowledging Our Policy:
Booking an appointment is acceptance of our policy, so please be sure to review and agree to these terms before making a booking.
Privacy Policy:
Janos Kiss Hair fully adheres to the Privacy Act 1988 and the National Privacy Principles (NPPs). We will never share your private information with any individual or company unless required or permitted to by law.
At Janos Kiss Hair, we are committed to protecting the privacy of our customers and online visitors. We understand that your personal information is important to you and we take steps to ensure that it is collected, used, and disclosed in a manner that is consistent with applicable privacy laws.
Information We Collect: We may collect personal information about you when you visit our website or use our products and services. This information may include your name, company name, email address, telephone number, credit card details, billing address, geographic location, IP address, survey responses, support queries, and any other information you choose to provide.
How We Use Your Information: We use the information we collect about you to provide and improve our products and services, respond to your inquiries and requests, process your transactions, and communicate with you. We may also use your information for research and analytics purposes, to send you promotional materials, or to customize your online experience.
Disclosure of Your Information: We do not sell or rent your personal information to third parties. However, we may share your information with trusted partners or service providers who assist us in operating our business, providing our products and services, or conducting marketing and research activities. We may also disclose your information if required or permitted by law, such as to respond to a subpoena or to protect the rights, property, or safety of Janos Kiss Hair, our customers, or others.
Your Rights: You have the right to access and request correction of your personal information that we hold. You may also have the right to request that we delete your personal information, or to restrict or object to its processing, subject to certain exceptions. If you wish to exercise any of these rights, please contact us using the details provided below.
Cookies and Other Tracking Technologies: We may use cookies, web beacons, and other tracking technologies to collect information about your use of our website and online services. This information may include your IP address, browser type, device type, operating system, language preference, referring website, and information about your interactions with our website. We may use this information to personalize your online experience, to improve our website and services, or for research and analytics purposes. You may be able to disable or delete cookies through your browser settings, but this may affect the functionality of our website.
Security: We take appropriate measures to protect your personal information against unauthorized access, use, disclosure, or destruction. However, please be aware that no data transmission over the internet or storage solution is completely secure. We cannot guarantee the security of your personal information, and any transmission is at your own risk.
Changes to This Privacy Policy: We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page, so we encourage you to review it regularly. Your continued use of our website or services after any changes indicates your acceptance of the revised privacy policy.
Contact Us: If you have any questions or concerns about our privacy policy, or if you would like to exercise your rights, please contact us using the following details: Janos Kiss Hair Phone: +61 426 270 010
