At Janos Kiss Hair, we pride ourselves on quality work, quality products and a highly trained team. We provide thorough consultations prior to your service, and we endeavour to ensure all clients leave the salon 100% satisfied. However, if you find that you are unhappy with the end result, we will redo your hair at no extra charge. This is strictly within 7 days of your visit. This does not apply to change of mind as this will be charged. We also do offer complimentary visits on Sundays, Mondays or Public Holidays at an extra charge. The amount charged may vary according to the service required.
Booking an Appointment
At the time of booking your appointment, you will be required to provide an e-mail address and mobile number. This is elementary for us to be able to send you a reminder/ to be able to proceed with the booking.
Janos Kiss Hair is a small local business, that only has a limited number of appointments available.
In case of cancellation or late notice rescheduling, a late notice/cancellation fee will be paid.
The late cancellation/late notice fees are as follows:
$55 For any hair cutting services.
$110 For any colour or technical services such as permanent straightening, Keratin, or any other lengthy services.
This also applies to drastic changes to your appointment. For example, if you’re booked in to get a long colour service and change your mind to get just a haircut (or the other way around) then that will be treated as a cancellation and the $110 fee will be applied for the changed/cancelled part of your appointment even if the service was not required. This is done as a courtesy to all clients who may have been turned away because we reserved the time slot for your specific service.
Same fees apply as deposit for major services booked last minute or for Saturday appointments.
The deposit may be paid by Credit Card over the phone, or Credit Card, EFTPOS or Cash in the salon and is held against your booking as a credit towards that appointment.
Confirming appointments, cancelling or rescheduling
Your appointments are reserved especially for you, so we ask that you give your stylist at least 48 hours notice when rescheduling or cancelling an appointment so that we can fill your spot. Please be courteous and respectful and call us promptly if you are unable to attend an appointment.
As a courtesy, the Janos Kiss Hair booking system will e-mail and text you 3 days prior to your appointment to confirm and remind you of the date and time. We ask that you respond Yes or No to these reminders to automatically confirm or cancel your appointment.
If the appointment doesn’t get confirmed we will send a courtesy reminder in a text, or alternatively, we will give you a call. In case we cannot reach you in any way, we reserve the right to cancel your appointment and/or book another client instead.
We understand that life happens and there might be things that come up, so in case you need to move or change your booking, you can do this 48h prior to your appointment. To do so, you can log on online to our system and do it manually, or call our team and let us know how we can help you.
If you cancel with late notice or simply do not show up at all, it impacts on us significantly and may cause inconveniences to many other clients that have been turned away because we were fully booked.
For your convenience, Janos Kiss Hair has VoiceMail services outside salon hours so you can call anytime.
Please arrive on time to your scheduled appointment. If you are lost or running late, please call the salon. Arriving late may result in losing your appointment as we reserve the right to book in another client. It is essential that you contact us if you will be running late so that we can try to accommodate you. In this case, the deposit will be forfeited as a no-show fee.
In consideration of our clientele, where our trained consultants detect hair lice, their eggs or any other parasitic insect, we reserve the right to immediately stop serving the customer concerned, requesting instead that they seek formal medical help. Payment is mandatory at the time of the visit to include all products used and is based on our cancellation policy where time is reserved in good faith by our salon.
Product Exchange Policy
We do not provide refunds of any kind, however, if a product is faulty then we will exchange it. This does not apply to electricals such as hair dryers or styling irons. Electricals’ warranty is provided by their producer, and they can’t be exchanged in the salon due to concerns with forfeiting.
Janos Kiss Hair fully adheres to the Privacy Act 1988. The Privacy Act contains a set of standards for the handling of your personal information known as the National Privacy Principles (NPPs). We will never share your private information with any individual or company unless where permitted or required to by law.
Vouchers and Referral Cards
At Janos Kiss Hair we reward the referee and the referrer as well.
For new clients to redeem their reward, the referral card must be mentioned at the moment of booking and must be brought in when the service is being done.
As an appreciation for the referral, we reward the clients who recommended us as well. To redeem their reward, the referee must book and complete a session with us. If the booking is cancelled, offer no longer valid.
These rewards cannot be redeemed in conjunction with any other offer, and they are not valid on late nights, Saturdays and any Holidays.
Discount vouchers cannot be redeemed for late night appointments, Saturdays or Holidays.
Special gift vouchers or seasonal offers may be used according to their specific policies. (such as late nights, Saturdays or Holidays)
When a gift voucher or gift card is used, 50% of the voucher or card will be charged if cancellation is less then 48 hours.
In case of no-show, 100% of the voucher or card is forfeited.
Gift cards and vouchers cannot be exchanged for cash, nor will be given in exchange for unused balances. Gift cards and vouchers are non-refundable and untransferable.
Please make sure you book well in advance, as all offers are subject to availability. Our salon is often heavily booked and offers will not be extended to other months.
As a courtesy to other salon guests, and in our efforts to offer a relaxed and professional atmosphere we ask that you are aware that it is your responsibility to watch your children at all times while in the salon. This is also in the interest of their safety.
Please also note that personal items are the responsibility of the client at all times. We do not accept responsibility for any items lost in the salon.
Payment for all services can be made by cash, EFTPOS, Visa, MasterCard and AMEX will incur a 1.5% surcharge.
Gratuity (tipping) is up to the discretion of each client. For those who want to show appreciation, the industry average is 15%-20% of the service total prior or discounts or incentive offers. Our team greatly appreciates your generosity.
Acknowledging Our Policy
Booking an appointment is acceptance of our policy, therefore please be certain that you have reviewed and are in agreement to these terms.