Policies

Service Guarantee

At Janos Kiss Hair, we pride ourselves on quality work, quality products and a highly trained team. We provide thorough consultations prior to your service, and we endeavour to ensure all clients leave the salon 100% satisfied. However, if you find that you are unhappy with the end result, we will redo your hair at no extra charge. This is strictly within 7 days of your visit. This does not apply to change of mind as this will be charged. We also do offer complimentary visits on Sundays, Mondays or Public Holidays at an extra charge. The amount charged may vary according to the service required.

Booking an Appointment

At the time of booking your appointment, you will be required to provide an e-mail address and mobile number. This is elementary for us to be able to send you a reminder/ to be able to proceed with the booking.
Janos Kiss Hair is a small local business, that only has a limited number of appointments available.

In case of cancellation or late notice rescheduling, a late notice/cancellation fee will be paid.

The late cancellation/late notice fees are as follows:
$55 For any hair cutting services.
$110 For any colour or technical services such as permanent straightening, Keratin, or any other lengthy services.

This also applies to drastic changes to your appointment. For example, if you’re booked in to get a long colour service and change your mind to get just a haircut (or the other way around) then that will be treated as a cancellation and the $110 fee will be applied for the changed/cancelled part of your appointment even if the service was not required. This is done as a courtesy to all clients who may have been turned away because we reserved the time slot for your specific service.

Same fees apply as deposit for major services booked last minute or for Saturday appointments.
The deposit may be paid by Credit Card over the phone, or Credit Card, EFTPOS or Cash in the salon and is held against your booking as a credit towards that appointment.

Confirming appointments, cancelling or rescheduling

Your appointments are reserved especially for you, so we ask that you give your stylist at least 48 hours notice when rescheduling or cancelling an appointment so that we can fill your spot. Please be courteous and respectful and call us promptly if you are unable to attend an appointment.
As a courtesy, the Janos Kiss Hair booking system will e-mail and text you 3 days prior to your appointment to confirm and remind you of the date and time. We ask that you respond Yes or No to these reminders to automatically confirm or cancel your appointment.

If the appointment doesn’t get confirmed we will send a courtesy reminder in a text, or alternatively, we will give you a call. In case we cannot reach you in any way, we reserve the right to cancel your appointment and/or book another client instead.

We understand that life happens and there might be things that come up, so in case you need to move or change your booking, you can do this 48h prior to your appointment. To do so, you can log on online to our system and do it manually, or call our team and let us know how we can help you.

If you cancel with late notice or simply do not show up at all, it impacts on us significantly and may cause inconveniences to many other clients that have been turned away because we were fully booked.
For your convenience, Janos Kiss Hair has VoiceMail services outside salon hours so you can call anytime.

Arrival Time

Please arrive on time to your scheduled appointment. If you are lost or running late, please call the salon. Arriving late may result in losing your appointment as we reserve the right to book in another client. It is essential that you contact us if you will be running late so that we can try to accommodate you. In this case, the deposit will be forfeited as a no-show fee.

Personal hygiene

In consideration of our clientele, where our trained consultants detect hair lice, their eggs or any other parasitic insect,  we reserve the right to immediately stop serving the customer concerned, requesting instead that they seek formal medical help. Payment is mandatory at the time of the visit to include all products used and is based on our cancellation policy where time is reserved in good faith by our salon.

Product Exchange Policy

We do not provide refunds of any kind, however, if a prod