We are a small business that relies on having our clients turn up to their booked appointment, not only so that we can pay our team but so we can also keep the doors of the business open in the manner to which our clientele are accustomed to.
When you don’t provide us with sufficient notice or you don’t attend your appointment at all, that means we have turned away other clients because that time was allocated to you specifically for that service, which in turn is not fair on the other clients or us.
We have a booking policy for three reasons:
-To protect all of our loyal clients and their appointments;
-To protect our business from loss of trading;
-To ensure your appointment is relaxing and enjoyable in a manner that you are accustomed to.
THOSE POLICIES ARE:
All clients at the time of booking are required to provide their credit card information to secure their appointment. Your card will not be charged and is stored in our secure application, Fresha.
Fresha uses the same secure networks as Uber, eBay, & Spotify; all user data is encrypted from end to end following standard PCI Compliance, and staff members never see the client’s card details internally.
You may reschedule or cancel up to 48 hours before the start of your appointment. If you reschedule or cancel within 48 hours of its start time, you will be charged 50% of the price of your appointment. If you do need to reschedule or cancel, please do it online or call us during trading hours.
All no-show clients will be charged the total cost of the appointment. Booked services cannot be cancelled on the arrival of an appointment or change it
majorly.
All clients are sent a reminder SMS and EMAIL 3 days before their scheduled appointment. We are unable to receive voice calls and texts on this number.
We may use our discretion and waive the policy where we deem necessary.
We greatly appreciate your support of our business, and we will endeavour to provide the utmost professional service to you at every appointment.
