Booking & Privacy Policy

Service Guarantee At Janos Kiss Hair, we pride ourselves on quality work, quality products and a highly trained team. We provide thorough consultations before your service, and we endeavour to ensure all clients leave the salon 100% satisfied. However, if you find that you are unhappy with the end result, we will redo your hair at no extra charge. This is strictly within 7 days of your visit. This does not apply to change of mind as this will be charged. We also do offer complimentary visits on Sundays, Mondays or Public Holidays at an extra charge. The amount charged may vary according to the service required.

Booking an Appointment At the time of booking your appointment, you will be required to provide an e-mail address and mobile number. This is elementary for us to be able to send you a reminder/ to be able to proceed with the booking. Janos Kiss Hair is a small local business, that only has a limited number of appointments available.

In case of cancellation or late notice rescheduling, a late notice/cancellation fee will be paid.

The late cancellation/late notice fees are as follows: $55 For any hair cutting services. $110 For any colour or technical services such as permanent straightening, Keratin, or any other lengthy services. This also applies to drastic changes to your appointment. For example, if you’re booked in to get a long colour service and change your mind to get just a haircut (or the other way around), then that will be treated as a cancellation, and the $110 fee will be applied for the changed/cancelled part of your appointment even if the service was not required. This is done as a courtesy to all clients who may have been turned away because we reserved the time slot for your specific service. Same fees apply as a deposit for major services booked last minute or for Saturday appointments. The deposit may be paid by Credit Card over the phone, or Credit Card, EFTPOS or Cash in the salon and is held against your booking as a credit towards that appointment.

Confirming appointments, cancelling or rescheduling Your appointments are reserved especially for you, so we ask that you give your stylist at least 48 hours notice when rescheduling or cancelling an appointment so that we can fill your spot. Please be courteous and respectful and call us promptly if you are unable to attend an appointment. As a courtesy, the Janos Kiss Hair booking system will e-mail and text you 3 days prior to your appointment to confirm and remind you of the date and time. We ask that you respond Yes or No to these reminders to automatically confirm or cancel your appointment. If the appointment doesn’t get confirmed, we will send a courtesy reminder in a text, or alternatively, we will give you a call. In case we cannot reach you in any way, we reserve the right to cancel your appointment and/or book another client instead. We understand that life happens and there might be things that come up, so in case you need to move or change your booking, you can do this 48h before your appointment. To do so, you can log on online to our system and do it manually, or call our team and let us know how we can help you. If you cancel with late notice or simply do not show up at all, it impacts us significantly and may cause inconveniences to many other clients that have been turned away because we were fully booked. For your convenience, Janos Kiss Hair has VoiceMail services outside salon hours so you can call anytime.

Arrival Time Please arrive on time for your scheduled appointment. If you are lost or running late, please call the salon. Arriving late may result in losing your appointment as we reserve the right to book in another client. It is essential that you contact us if you will be running late so that we can try to accommodate you. In this case, the deposit will be forfeited as a no-show fee.

Personal hygiene In consideration of our clientele, where our trained consultants detect hair lice, their eggs or any other parasitic insect, we reserve the right to immediately stop serving the customer concerned, requesting instead that they seek formal medical help. Payment is mandatory at the time of the visit to include all products used and is based on our cancellation policy where time is reserved in good faith by our salon.

Product Exchange Policy We do not provide refunds of any kind, however, if a product is faulty, then we will exchange it. This does not apply to electricals such as hair dryers or styling irons. Electricals’ warranty is provided by their producer, and they can’t be exchanged in the salon due to concerns with forfeiting.

Privacy Policy Janos Kiss Hair fully adheres to the Privacy Act 1988. The Privacy Act contains a set of standards for the handling of your personal information known as the National Privacy Principles (NPPs). We will never share your private information with any individual or company unless where permitted or required to by law.

Vouchers and Referral Cards At Janos Kiss Hair we reward the referee and the referrer as well. For new clients to redeem their reward, the referral card must be mentioned at the moment of booking and must be brought in when the service is being done. As an appreciation for the referral, we reward the clients who recommended us as well. To redeem their reward, the referee must book and complete a session with us. If the booking is cancelled, offer no longer valid. These rewards cannot be redeemed in conjunction with any other offer, and they are not valid on late nights, Saturdays and any Holidays. Discount vouchers cannot be redeemed for late night appointments, Saturdays or Holidays. Special gift vouchers or seasonal offers may be used according to their specific policies. (such as late nights, Saturdays or Holidays) When a gift voucher or gift card is used, 50% of the voucher or card will be charged if cancellation is less then 48 hours. In case of no-show, 100% of the voucher or card is forfeited. Gift cards and vouchers cannot be exchanged for cash, nor will be given in exchange for unused balances. Gift cards and vouchers are non-refundable and untransferable. Please make sure you book well in advance, as all offers are subject to availability. Our salon is often heavily booked and offers will not be extended to other months.

Children As a courtesy to other salon guests, and in our efforts to offer a relaxed and professional atmosphere we ask that you are aware that it is your responsibility to watch your children at all times while in the salon. This is also in the interest of their safety.

Personal Items Please also note that personal items are the responsibility of the client at all times. We do not accept responsibility for any items lost in the salon.

Payment methods Payment for all services can be made by cash, EFTPOS, Visa, MasterCard, and AMEX will incur a 1.5% surcharge. Gratuities Gratuity (tipping) is up to the discretion of each client. For those who want to show appreciation, the industry average is 15%-20% of the service total prior or discounts or incentive offers. Our team greatly appreciates your generosity.

Acknowledging Our Policy Booking an appointment is acceptance of our policy, therefore please be certain that you have reviewed and are in agreement to these terms.

At, we are committed to protecting your privacy as a customer and an online visitor to our website. We use the information we collect about you to maximize the services that we provide to you. We respect the privacy and confidentiality of the information provided by you and adhere to the Australian Privacy Principles. Please read our privacy policy below carefully.

INFORMATION WE COLLECT FROM YOU In the course of your visits to our website or use of our products and services, we may obtain the following information about you: name, company name, email address, telephone number, credit card details, billing address, geographic location, IP address, survey responses, support queries, blog comments and social media handles (together ‘Personal Data’). Our services are not directed to persons under 18 and we do not knowingly collect Personal Data from anyone under 18. If we become aware that a child under 18 has provided us with Personal Data, we will delete that information as quickly as possible. If you are the parent or guardian of a child and you believe they have provided us with Personal Data without your consent, then please contact us. You can review, correct, update or delete your Personal Data by either logging into your account and making the changes yourself or contacting us directly to do so.

HOW WE USE YOUR INFORMATION Personally Identifiable Information: We use the information we collect to deliver our services to you, including: communicating with you, providing technical support, notifying you of updates and offers, sharing useful content, measuring customer satisfaction, diagnosing problems and providing you with a personalised website experience. Marketing communications are only sent to you if you have requested or subscribed to them. You can opt out of our marketing communications at any time by unsubscribing or emailing us and your request will be actioned immediately. Non-Personally Identifiable Information: We also use the information we collect in aggregated and anonymized forms to improve our services, including: administering our website, producing reports and analytics, advertising our products and services, identifying user demands and assisting in meeting customer needs generally. Any information you choose to make publicly available, such as blog comments and testimonials on our website, will be available for others to see. If you subsequently remove this information, copies may remain viewable in cached and archived pages on other websites or if others have copied or saved the information.

STORAGE AND SECURITY OF YOUR INFORMATION We will use all reasonable means to protect the confidentiality of your Personal Data while in our possession or control. All information we receive from you is stored and protected on our secure servers from unauthorized use or access. Credit card information is encrypted before transmission and is not stored by us on our servers. To enable us to deliver our services, we may transfer information that we collect about you, including Personal Data, across borders for storage and processing in countries other than Australia. If your Personal Data is transferred and processed outside Australia, it will only be transferred to countries that have adequate privacy protections. We retain your personal information for as long as needed to provide services to you and as otherwise necessary to comply with our legal obligations, resolve disputes and enforce our agreements. In the event there is a breach of our security and your Personal Data is compromised, we will promptly notify you in compliance with the applicable law.

COOKIES AND PIXELS A cookie is a small file placed in your web browser that collects information about your web browsing behaviour. Use of cookies allows a website to tailor its configuration to your needs and preferences. Cookies do not access information stored on your computer or any Personal Data (e.g. name, address, email address or telephone number). Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. This may, however, prevent you from taking full advantage of our website. Our website uses cookies to analyse website traffic, provide social media sharing and liking functionality and help us provide a better website visitor experience. In addition, cookies and pixels may be used to serve relevant ads to website visitors through third party services such as Google Adwords and Facebook Adverts. These ads may appear on this website or other websites you visit.

SHARING YOUR INFORMATION WITH THIRD PARTIES We do not and will not sell or deal in Personal Data or any customer information. Your Personal Data details are only disclosed to third party suppliers when it is required by law, for goods or services which you have purchased, for payment processing or to protect our copyright, trademarks and other legal rights. To the extent that we do share your Personal Data with a service provider, we would only do so if that party has agreed to comply with our privacy standards as described in this privacy policy and in accordance with applicable law. Our contracts with third parties prohibit them from using any of your Personal Data for any purpose other than that for which it was shared.

DISCLOSURE OF YOUR INFORMATION We may from time to time need to disclose certain information, which may include your Personal Data, to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request. Also, we may use your Personal Data to protect the rights, property or safety of, our customers or third parties. If there is a change of control in one of our businesses (whether by merger, sale, transfer of assets or otherwise) customer information, which may include your Personal Data, could be transferred to a purchaser under a confidentiality agreement. We would only disclose your Personal Data in good faith and where required by any of the above circumstances.

LINKS TO OTHER WEBSITES This website may contain links to other websites. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that we are not responsible for the privacy practices of such other websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personally identifiable information. This privacy policy applies solely to information collected by this website.

CHANGE IN PRIVACY POLICY As we plan to ensure our privacy policy remains current, this policy is subject to change. We may modify this policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on this website. Please return periodically to review our privacy policy.

CONTACT US If you have any questions or concerns at any time about our privacy policy or the use of your Personal Data, please contact us at and we will respond within 48 hours.